How StackShortlist works
Research depths, matching rules, contact requirements, estimates and the path from a saved brief to delivery.
Open the product guideFind your answer.
Reach a person.
Prepare a brief, understand a record or get help with an order. The automated guide handles product questions; the support desk handles requests that need a person.
Email supportStart with the right guide.
Upload templates
Prepare company domains and explain your offer in a format the builder can review.
Find a templateField guide library
Detailed guides to prospecting, company research, enrichment, outreach, CRM workflows and sales management.
Read the articlesSee the sample records
Compare the three research depths using clearly labelled fictional companies and download a synthetic example.
Inspect the samplesGet help with an order.
Email support@teamveristria.com from the address used for the order. Include the saved order reference and a short explanation of what happened. For a record correction, include the affected row identifiers and the evidence you want reviewed.
Do not send card numbers, passwords or a full private prospect list just to identify a request. The automated chat cannot inspect your private order or confirm a payment. This page does not submit a ticket; the email link opens your mail application.
A useful support message
“Order reference: [reference]. I submitted this brief on [date]. I need help with [the specific issue]. The affected row IDs are [IDs, if relevant].”
Common order questions
When do I pay?
At checkout. Submitting your order saves it and takes you straight to Stripe’s secure checkout. We prepare your list after payment and deliver it by email. A browser return page is not proof that a payment succeeded; only Stripe’s confirmation marks an order paid.
I saw a timeout. Should I submit again?
The request may have reached the server. Retry the same unchanged request if it is still on the page, or contact support with the reference you have. Avoid creating several separate orders for one intended purchase, so you are not charged twice.
Where will I receive the completed research?
Delivery is by email to the confirmed customer address, with CSV/research attachments or secure download links for larger packages. If delivery needs investigation, provide the order reference to support. Do not post a private download link publicly.
When does the delivery window begin?
When payment is confirmed and required inputs have arrived. The bands are up to 24 hours through 1,000 companies, seven days through 10,000, and fourteen days above 10,000, within confirmed capacity.
What if I need to change the scope?
Contact support before assuming the change is accepted. Requirements, quantity or buyer context can change feasibility and price. Any revised scope and deadline need confirmation.
What if a record does not meet the agreed scope?
Send the order reference, affected row IDs and a concise explanation. We review the evidence against the accepted scope and agree the appropriate correction or remedy under the service terms.
Privacy and the contact desk
For access, correction, deletion or other personal-data requests, contact legal@teamveristria.com. Include only enough information to locate the record. The privacy notice explains information flows, retention criteria and your choices; it does not promise automatic deletion after a fixed number of days.
General support: support@teamveristria.com · +47 988 36 369. StackShortlist is a Veristria product. Public company details are available in the Veristria imprint.
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